Smile, You're in Springfield, Illinois!

The “WOW” Award

The “WOW” Award is our opportunity to recognize those unsung heroes that lift our spirits and inspire us through their simple or extraordinary acts of kindness or superior customer service.

By recognizing those who make a difference in our lives, we are challenged to think about how we can do the same for others.  It’s often not even what we do, but how we do it.  Together, one personal encounter at time, me can make our Springfield a happier place to be.  A place where people feel respected, included, and welcomed.  A place full of hope and smiles.

If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, please take a few moments to nominate them today!

Who Should Be Nominated?

Your nominee could be someone in your company, but we hope you’ll think beyond that.  Is there someone who regularly crosses your path who makes you smile, made a difficult situation easier, or performed an unexpected act of thoughtfulness.

How do I Nominate Someone for a “WOW” Award?

Follow the link to fill out the WOW_Submission_Form_fillable

Submission information can be found at the bottom of the form.

What is the Deadline?

The WOW Award is an ongoing nomination process with awards being given out throughout the year.

Watch for the announcement of October’s winners…coming soon!

How will I know my nomination was received?

Upon submission you will receive a confirmation via phone or e-mail within a few days.  If you do not, please contact Julie Davis ( or 217-836-3123).


Previous “WOW” Award Recipients

 Kayla Graven

Congratulations to Kayla Graven of Downtown Springfield Inc. on winning the CILCSA “WOW Award” for extraordinary service to the community!  Kayla was nominated for her outstanding efforts with the Old Capitol Farmers Market and for handling difficult situations with respect, fairness and above all great customer service.  Her nominator wrote, “Kayla’s calm reaction to this encounter was one to be admired and gave me a new appreciation for our essential workers.”

“I am thrilled that Kayla was recognized for her amazing customer service while managing the largest public event held safely in all of Sangamon County during 2020. She deserves this honor for her friendliness, competency, and achievement. Thank you CILCSA!”

Lisa Clemmons Stott

Executive Director, Downtown Springfield, Inc.

 Jeanne Campbell

Congratulations to our newest “WOW” Award Winner, Jeanne Campbell, Administrator of Mill Creek Alzheimer’s Special Care Center!

Jeanne’s nominator, Amy Hood, remarked in her nomination, “Jeanne makes Springfield a happier place where people feel respected, included and welcomed.” She is the true spirit of the “WOW” Award!  Congratulations Jeanne, Springfield is a better place because of YOU!

“Jeanne makes Springfield a happier place where people feel respected, included, and welcomed.  Jeanne is the administrator of Mill Creek, yet she made us feel like she had all the time in the world to visit, get to know us, get to know my mother, and listen.”

Amy Hood

FT Auditor, Volunteer Event Chair – Springfield Walk to End ALZ

“Whenever you see the opportunity to create a WOW moment, act on it!”

— Shep Hyken