As this week marks our National Customer Service Appreciation Week (NCSW) celebration, the Central Illinois Customer Service Association (CILCSA) would like to take a moment to thank our members, business partners, friends, and promoters for support over the years....
Warren-Boynton State Bank and Next Steps Coaching, LLC are pleased to present, “Keeping Your Mind on the Main Thing,” a 45-minute teaching based on John Maxwell’s book Leadership Gold. Join us on Thursday, June 30 at noon (CDT) for an interactive time to learn how to...
Our friends over at OOT Box Media, LLC invited our very own Steve Peralta “inside the box” recently. Listen on Spotify To learn more about Andrew Bartlett & OOT Box you can register for their upcoming open house event at their new...
Businesses in Springfield and Sangamon County are encouraged to take the ALL IN 4U pledge, a new health and safety initiative organized by several community organizations to instill consumer confidence and energize the local economy. As our community moves into the...
CILCSA Corporate Member, BOS, Adapts CX Approach During Covid 19 to Serve Customers and Keep Employees Safe A few weeks ago, CILCSA conducted a member survey. Results from the survey suggested we share real life examples of how our members have adapted their customer...
by Laurie Guest We have never seen anything like this: a total disruption of our world. This pandemic has impacted our daily lives from small things like gathering with friends to the huge alterations to our livelihood and financial stability as a country. After more...
-Steve Peralta, BOS Vice President & Customer Experience Officer, CILCSA Board Member As numbers of exposed Covid-19 cases continue to rise in the Springfield area footprint, we at CILCSA noticed a published article by Kristina Koller, a Market Leader in...
SPRINGFIELD – March 21, 2020 – With hygiene being a key component to slowing the spread of COVID-19, All In One Laundry Center & Services remains open to ensure members of the community have access to clean laundry. We have implemented Curbside Wash, Dry &...
For nearly three decades, Laurie Guest has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Springfield’s CILCSA...
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