Toy Drive – Damon Priddy State Farm

If you missed out on our last event & drive, you still have a chance to donate! Damon Priddy of Damon Priddy State Farm is holding a toy drive at his office now through December 19!   Please feel free to help share/promote the event and/or support the toy drive....

CILCSA Thanks You, Our Members

As this week marks our National Customer Service Appreciation Week (NCSW) celebration, the Central Illinois Customer Service Association (CILCSA) would like to take a moment to thank our members, business partners, friends, and promoters for support over the years....

Keeping Your Mind on the Main Thing

Warren-Boynton State Bank and Next Steps Coaching, LLC are pleased to present, “Keeping Your Mind on the Main Thing,” a 45-minute teaching based on John Maxwell’s book Leadership Gold.  Join us on Thursday, June 30 at noon (CDT) for an interactive time to learn how to...

OOT Box Media presents – Inside the Box w/Steve Peralta

Our friends over at OOT Box Media, LLC invited our very own Steve Peralta “inside the box” recently.   Listen on Spotify     To learn more about Andrew Bartlett & OOT Box you can register for their upcoming open house event at their new...

BOS Shares How They’ve Adapted During COVID-19

CILCSA Corporate Member, BOS, Adapts CX Approach During Covid 19 to Serve Customers and Keep Employees Safe A few weeks ago, CILCSA conducted a member survey.  Results from the survey suggested we share real life examples of how our members have adapted their customer...

Disruption Is a Perfect Time to Reset Your Service Levels

by Laurie Guest We have never seen anything like this: a total disruption of our world. This pandemic has impacted our daily lives from small things like gathering with friends to the huge alterations to our livelihood and financial stability as a country. After more...

Laurie Guest: The Ten Cent Decision

For nearly three decades, Laurie Guest has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement.  Springfield’s CILCSA...