June 23, 2023 via Zoom This webinar qualifies for 1 SHRM/HRCI re-certification credit. Today’s workforce is driven by a different mindset compared to previous generations. Some employees are seeking more than just a paycheck; they crave purpose, meaningful work,...
Michael Thomas joined the Central IL Business Leaders Podcast (CIBL) Podcast to talk about a leadership event that area business leaders CAN’T MISS. The Central Illinois Customer Service Association and Springfield Clinic have partnered together to host an event...
CILCSA is proud to partner with Springfield Clinic to bring national keynote speaker Austin Hatch to Springfield on Tuesday, June 7, 2023, to share his story of “Grit and Thriving in the Midst of Adversity”. The lessons that Austin Hatch learned on his journey from a...
Springfield Clinic was recognized by the Business Intelligence Group as an Organization of the Year for their 2023 Excellence in Customer Service Awards. This annual business awards program recognizes entities that communicate with their customers to provide...
“The Amazement Revolution” – Shep Hyken A Forward by Steve Peralta, VP/CXO Bank of Springfield & CILCSA Board Member One of many common attributes of the members of the Central Illinois Customer Service Association (CILCSA) is that we all embrace values...
Question: If a customer visits your business location to meet with one of your employees, do you assist said customer to the employee’s office; or is it better to “just point” and instruct the customer to walk down the hall toward the employee’s work location? We...
On Friday, February 3, 2023, Michael Thomas (President of CILCSA’s Board of Directors) and Steve Peralta (Founding Member of CILCSA) were featured on WICS News Channel 20 Marketplace to talk about CILCSA! CILCSA is a nonprofit 501(c)(6) entity that is committed...
If you missed out on our last event & drive, you still have a chance to donate! Damon Priddy of Damon Priddy State Farm is holding a toy drive at his office now through December 19! Please feel free to help share/promote the event and/or support the toy drive....
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