“The Amazement Revolution” – Shep Hyken A Forward by Steve Peralta, VP/CXO Bank of Springfield & CILCSA Board Member One of many common attributes of the members of the Central Illinois Customer Service Association (CILCSA) is that we all embrace values...
Question: If a customer visits your business location to meet with one of your employees, do you assist said customer to the employee’s office; or is it better to “just point” and instruct the customer to walk down the hall toward the employee’s work location? We...
On Friday, February 3, 2023, Michael Thomas (President of CILCSA’s Board of Directors) and Steve Peralta (Founding Member of CILCSA) were featured on WICS News Channel 20 Marketplace to talk about CILCSA! CILCSA is a nonprofit 501(c)(6) entity that is committed...
If you missed out on our last event & drive, you still have a chance to donate! Damon Priddy of Damon Priddy State Farm is holding a toy drive at his office now through December 19! Please feel free to help share/promote the event and/or support the toy drive....
As this week marks our National Customer Service Appreciation Week (NCSW) celebration, the Central Illinois Customer Service Association (CILCSA) would like to take a moment to thank our members, business partners, friends, and promoters for support over the years....
Warren-Boynton State Bank and Next Steps Coaching, LLC are pleased to present, “Keeping Your Mind on the Main Thing,” a 45-minute teaching based on John Maxwell’s book Leadership Gold. Join us on Thursday, June 30 at noon (CDT) for an interactive time to learn how to...
Our friends over at OOT Box Media, LLC invited our very own Steve Peralta “inside the box” recently. Listen on Spotify To learn more about Andrew Bartlett & OOT Box you can register for their upcoming open house event at their new...
Businesses in Springfield and Sangamon County are encouraged to take the ALL IN 4U pledge, a new health and safety initiative organized by several community organizations to instill consumer confidence and energize the local economy. As our community moves into the...
CILCSA Corporate Member, BOS, Adapts CX Approach During Covid 19 to Serve Customers and Keep Employees Safe A few weeks ago, CILCSA conducted a member survey. Results from the survey suggested we share real life examples of how our members have adapted their customer...
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