CILCSA Promotes Austin Hatch on Central IL Business Leaders Podcast

Michael Thomas joined the Central IL Business Leaders Podcast (CIBL) Podcast to talk about a leadership event that area business leaders CAN’T MISS. The Central Illinois Customer Service Association and Springfield Clinic have partnered together to host an event...

CILCSA Promotes Austin Hatch on WICS News

CILCSA is proud to partner with Springfield Clinic to bring national keynote speaker Austin Hatch to Springfield on Tuesday, June 7, 2023, to share his story of “Grit and Thriving in the Midst of Adversity”. The lessons that Austin Hatch learned on his journey from a...

CILCSA – Live on WMAY Radio

Watch as Michael Thomas and Steve Peralta join Greg Bishop on WMAY to promote CILCSA’s upcoming event, “The Accidental CEO” with Stephanie...

Warm Call Transfers Should Become a Standard….Not Optional Practice

Question:  If a customer visits your business location to meet with one of your employees, do you assist said customer to the employee’s office; or is it better to “just point” and instruct the customer to walk down the hall toward the employee’s work location?  We...

CILCSA Featured on WICS Marketplace

On Friday, February 3, 2023, Michael Thomas (President of CILCSA’s Board of Directors) and Steve Peralta (Founding Member of CILCSA) were featured on WICS News Channel 20 Marketplace to talk about CILCSA! CILCSA is a nonprofit 501(c)(6) entity that is committed...

Toy Drive – Damon Priddy State Farm

If you missed out on our last event & drive, you still have a chance to donate! Damon Priddy of Damon Priddy State Farm is holding a toy drive at his office now through December 19!   Please feel free to help share/promote the event and/or support the toy drive....