Meet Our Members

Smile, You're in Springfield, Illinois!

Membership Roster

Your membership includes being able to participate in all professional development, networking and social events. We have a number of events scheduled in the coming months and a full list has been included in this packet. Our professional development sessions allow our members to learn from nationally renowned field experts and professional speakers. Our social and networking events bring the 190+ CILCSA members, and their guests, together in one place. This allows attendees to establish, or strengthen, mutually beneficial relationships with some of Springfield’s most respected and accomplished business people. Plus…they’re just a lot of fun!

Check out our Member Spotlight Videos:

Check out our Member Spotlight Videos:

“Instead of focusing on the competition, focus on the customer.”

— Scott Cook

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.