Get to Know CILCSA

Smile, You're in Springfield, Illinois!

Media Kit

Mission of the Central IL Customer Service Association (CILCSA)

CILCSA is a non-profit 501(c)(6) entity that is committed to improving customer service in the organizations, businesses, and surrounding communities of Springfield, Illinois (Central Illinois).  CILCSA believes that together, Central Illinois has a better chance of making a difference by leveraging and sharing each other’s experiences and successes to make our community the friendliest community in Illinois!

How we engage with the community…



Both individual and corporate memberships are available


Professional Development

Professional speakers from across the country are brought in to educate, inspire, and offer professional development opportunities


Networking Opportunities

Quarterly socials and networking events allow for idea sharing and engagement with fellow business professionals


Community Service

Whether its recognizing unsung heroes, hosting fundraising events and toy drives, or helping to build an awareness of customer service, CILCSA is deeply committed to being of service to the community


Michael Thomas, Board President

Express Employment Professionals

Michael Thomas was appointed as President to the non-profit’s Board of Directors on January 1, 2023.

“The mission of CILCSA resonates with me on a deeply personal level,” Thomas said.  “I believe that great customer service is the key to growth in any community.  CILCSA has been delivering quality customer service programs since 2015 and I look forward to leading our charge for the future.”

Thomas is the Business Relationship Manager for Express Employment Professionals in Springfield.  He focuses his free time on community service, servicing organizations such as United Way and the Salvation Army.  Michael and his wife Rachel reside in Springfield and have three children.

Thomas replaces outgoing President Lisa Nardi, who will remain on the CILCSA Board of Directors.  “It has been an honor to serve CILCSA as Board President and I look forward to working with Michael and the rest of the board to help make Springfield the friendliest city in Illinois,” said Nardi who is also the Dual Director of Sales at Ehrhardt Hospitality – Residence Inn & SpringHill Suites in Springfield.

DIRECT:  217.816.2127

Board of Directors

Amy Beadle, CILCSA Board Member

Andrew Bartlett

Amy Beadle, CILCSA Board Member

Amy Beadle

Todd Bringuet

Desiree Logsdon

Lisa Nardi

Steve Peralta

Sara Vanhala

Advisory Committee


Horace Mann


Hickory Point Bank



Springfield Clinic


O’Shea Builders



“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”

— Douglas Adams