Schedule of Events

Smile, You're in Springfield, Illinois!

Plan to Join Us!

Celebrating Eight Years of the Central Illinois Customer Service Association!

CILCSA offers quarterly professional development opportunities though its chapter meetings, presentations from field experts and networking events.
October 5, 2023

Hope Church
3000 Lenhart Road, Springfield, IL          

Jack Stahlmann

The Intangible It

National Customer
Service Week


The Intangible It, examines the “it” quality movie stars possess that you can’t quite put your finger on… or can you?  By sharing humorous and humbling tales of his Tinseltown adventures, Jack breaks down the “it” factor that makes certain actors’ superstars and shares how you can use those lessons to go from a small player to a star in your profession.
& Social

Location & Time TBD

Educational Session, Winter Social & Toys for Tots Drive



The CILCSA Board of Directors is working on all the details...stay tuned!

Coffee Social
June 21, 2022

Thank you to all who came out to CILCSA’s coffee social at Pease’s at Bunn Gourmet.  What a great kickoff to summer!

Other Recent Events

Charles D. Callahan, PhD, MBA, FACHE

President, Memorial Health Hospital Group and President/CEO, Springfield Memorial Hospital
Dr. Callahan taught attendees how to design an adaptive organization that delivers customer-focused outcomes in today’s complex business environment. He discussed how to create a culture of service excellence, the importance and potential benefits of superior customer service and how to keep a successful culture growing and thriving.

“Dr. Callahan’s presentation was very informative, yet funny which was the perfect combination.”

Capital City Improv Troupe

On November 23rd, CILCSA welcomed the Capital City Improv Troupe to Illini Country Club!  This fun event taught new skills, including how to think quickly & respond with ease.  Customer service done best is all about thinking on your feet, acting swiftly and being creative with your responses!

A special thank you to Andrew Bartlett, OOT Box Media,
for putting this incredible video together!

Life has been one non-stop improv lately! Customer service done best is all about thinking on your feet, acting swiftly and being creative with your responses!

Toys for Tots Drive!

CILCSA also held its annual Toys for Tots toy drive at the event!  Many generous donors brought new, unwrapped toys and gifts, along with cash donations, to benefit those in need in our community.  On November 24, 2021, Michael Thomas and Steve Peralta, CILCSA Board Members (pictured at right), presented the donated toys and money to the local Toys for Tots representative.  Thank you to everyone who contributed!

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”

— Kevin Stirtz

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.