EventsSmile, You're in Springfield, Illinois!
Plan to Join Us!
Celebrating Six Years of the Central Illinois Customer Service Association!
November 15, 2022
Illini Country Club
1601 Illini Road
Springfield, IL 62704
3:30 PM - 7:00 PM
& Winter Social
Toys for Tots Drive
June 21, 2022
Thank you to all who came out to CILCSA’s coffee social at Pease’s at Bunn Gourmet. What a great kickoff to summer!
Other Recent Events
MARCH 16, 2022, KEYNOTE SPEAKER:
Charles D. Callahan, PhD, MBA, FACHE
President, Memorial Health Hospital Group and President/CEO, Springfield Memorial Hospital
“Dr. Callahan’s presentation was very informative, yet funny which was the perfect combination.”
Capital City Improv Troupe
Life has been one non-stop improv lately! Customer service done best is all about thinking on your feet, acting swiftly and being creative with your responses!
Toys for Tots Drive!
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”
— Kevin Stirtz
What Our Members Are Saying
I am always looking for ways to elevate the hospitality and guest experience my team provides. CILCSA helps me do just that.
Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning. I love attending the functions organized because the speakers are always top notch with a very important message. The networking opportunities through the social events are fun and extremely valuable. I highly recommend every business or organization consider joining this association.
The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities. I enjoy the local touch and love the mission and vision of service. Keep up the good work!
CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!