Events
Smile, You're in Springfield, Illinois!Upcoming Events
EDUCATIONAL
April 21, 2021
10:30 AM – 1:00 PM
Online Broadcast
ExpressTalks
Celebrity Edition
Express Employment Professionals is hosting a leadership development broadcast featuring Carla Harris and Bill Rancic. Together, they will bring business insight and motivation to help organizations like yours cultivate great leaders. You won’t want to miss this complimentary event! Register here.
Educational
May 5, 2021
7:30 AM
Crowne Plaza Hotel
First Floor, Plaza Level
Keynote Speaker
Calvin Stovall
CILCSA is thrilled to present our first “in-person” session in over a year and we couldn’t be more excited about our keynote speaker. Calvin Stovall, CEO of ICONIC Presentations, specializes in delivering high-energy, customized keynote presentations. With a perfect blend of business concepts, story-telling and music themes, Calvin will focus on customer service in our new environment, how to welcome back customers, and fostering an ICONIC customer service outcome.
Social
Pending
Location & Time TBD
Summer Social
Networking Event &
6th Anniversary Celebration
Our social and networking events bring the 180+ CILCSA members, and their guests, together in one place. This allows attendees to establish, or strengthen, mutually beneficial relationships with some of Springfield’s most respected and accomplished business people. Plus…they’re just a lot of fun!
Educational
October 2021
Location & Time TBD
Keynote Speaker
National Customer Service Week
Social
Fall 2021
Knights Action Park
Drive-In
Time and Date TBD
Fall Tailgate Party
Educational
November/December 2021
Location & Time TBD
Panel Presentation
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”
— Kevin Stirtz
What Our Members Are Saying
I am always looking for ways to elevate the hospitality and guest experience my team provides. CILCSA helps me do just that.
Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning. I love attending the functions organized because the speakers are always top notch with a very important message. The networking opportunities through the social events are fun and extremely valuable. I highly recommend every business or organization consider joining this association.
The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities. I enjoy the local touch and love the mission and vision of service. Keep up the good work!
CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!
