Schedule of Events

Smile, You're in Springfield, Illinois!

Over 190 local members and growing

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Celebrating Eight Years of the Central Illinois Customer Service Association!

CILCSA offers quarterly professional development opportunities though its chapter meetings, presentations from field experts and networking events.
SOCIAL
April 3, 2023

Route 66 Motorheads Bar & Grille
600 Toronto Rd
Springfield, IL  62711           

March Madness
Basketball Social

 

Public Welcome!

Enjoy the NCAA Championship Game on the 24' Big Screen with Food, Drinks, and the Friendliest Group in Springfield!

Italian Beef Sliders • Boneless Wings • Fried Pickles • Cheese Curds • Pretzel Bites • Veggies · Two Drink Tickets Per Person (Soda, Beer, and Well Drinks)

Monday, April 3rd
5:00 pm Doors Open
6:30 pm Game Time
(Food Served til 7:30pm)
$30 per person

Tickets Purchased at the Door

Educational
May 12, 2023

Route 66 Motorheads Bar & Grille
600 Toronto Rd
Springfield, IL  62711 

7:30 AM - 9:30 AM

Stephanie Stuckey

The Accidental CEO

National Travel &
Tourism Week 

You don’t want to miss Stephanie Stuckey, who will be sharing the Stuckey’s comeback story, in her presentation titled, “The Accidental CEO”!  Stephanie Stuckey is the CEO of the company that bears her family name, Stuckey’s Corporation. Started by her grandfather in 1937 then run by her Dad, the company had been sold off and then fell on hard times. Listen as Stephanie explains how she became “An Accidental CEO” and had to reimagine and revitalize her family’s company.  Plus, get a taste of nostalgia by sampling some of Stuckey’s world famous wares!!
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SOCIAL
June 21, 2023

Pease's at BUNN Gourmet
2941 Plaza Drive
Springfield, IL  62704           

Summer Coffee Social 

8th Anniversary Celebration

 

The CILCSA Board of Directors is working on all the details...stay tuned!
Social
September/October

Knight's Action Park Drive-In
1700 Knights Recreation Drive
Springfield, IL  62711

Time TBD

Tailgate Party

 

 

The CILCSA Board of Directors is working on all the details...stay tuned!
educational
October 5, 2023

Location & Time TBD          

Jack Stahlman

Don't Flinch

National Customer
Service Week

 

The CILCSA Board of Directors is working on all the details...stay tuned!
Educational
& Social
November

Location & Time TBD

Educational Session, Winter Social & Toys for Tots Drive

 

 

The CILCSA Board of Directors is working on all the details...stay tuned!
Download The 2023 Schedule of Events

Coffee Social
June 21, 2022

Thank you to all who came out to CILCSA’s coffee social at Pease’s at Bunn Gourmet.  What a great kickoff to summer!

Other Recent Events

MARCH 16, 2022, KEYNOTE SPEAKER:
Charles D. Callahan, PhD, MBA, FACHE

President, Memorial Health Hospital Group and President/CEO, Springfield Memorial Hospital
Dr. Callahan taught attendees how to design an adaptive organization that delivers customer-focused outcomes in today’s complex business environment. He discussed how to create a culture of service excellence, the importance and potential benefits of superior customer service and how to keep a successful culture growing and thriving.

“Dr. Callahan’s presentation was very informative, yet funny which was the perfect combination.”

Capital City Improv Troupe

On November 23rd, CILCSA welcomed the Capital City Improv Troupe to Illini Country Club!  This fun event taught new skills, including how to think quickly & respond with ease.  Customer service done best is all about thinking on your feet, acting swiftly and being creative with your responses!

A special thank you to Andrew Bartlett, OOT Box Media,
for putting this incredible video together!

Life has been one non-stop improv lately! Customer service done best is all about thinking on your feet, acting swiftly and being creative with your responses!

Toys for Tots Drive!

CILCSA also held its annual Toys for Tots toy drive at the event!  Many generous donors brought new, unwrapped toys and gifts, along with cash donations, to benefit those in need in our community.  On November 24, 2021, Michael Thomas and Steve Peralta, CILCSA Board Members (pictured at right), presented the donated toys and money to the local Toys for Tots representative.  Thank you to everyone who contributed!

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”

— Kevin Stirtz

What Our Members Are Saying

 

I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.

centralillinoiscustomer@gmail.com

www.cilcsa-springfield.com

Join CILCSA Today