Smile, You're in Springfield, Illinois!

Upcoming Events

CILCSA offers quarterly professional development opportunities though its chapter meetings, presentations from field experts and networking events.

Ace Sign Museum

Spring Social

Networking Event

Our social and networking events bring the 180+ CILCSA members, and their guests, together in one place.  This allows attendees to establish, or strengthen, mutually beneficial relationships with some of Springfield’s most respected and accomplished business people.  Plus…they’re just a lot of fun!

May 2020

Location & Time TBD                                                            

Keynote Speaker

National Travel & Tourism Week

More information coming soon!
July 2020

Location & Time TBD                                                             

Summer Social

Networking & 5th Anniversary Celebration

More information coming soon!
September 2020

Knights Action Park Drive-In
Time TBD                                                            

Tailgate Party


More information coming soon!
October 2020

Dove Center at HSHS
Time TBD                                                             


National Customer Service Week

More information coming soon!
November/December 2020

Location & Time TBD                                                            

Panel Presentation


More information coming soon!

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”

— Kevin Stirtz

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.