Smile, You're in Springfield, Illinois!

Upcoming Events

CILCSA offers quarterly professional development opportunities though its chapter meetings, presentations from field experts and networking events.
April 21, 2021

10:30 AM – 1:00 PM 
Online Broadcast                                                   


Celebrity Edition

Express Employment Professionals is hosting a leadership development broadcast featuring Carla Harris and Bill Rancic.  Together, they will bring business insight and motivation to help organizations like yours cultivate great leaders. You won’t want to miss this complimentary event!  Register here.

May 5, 2021

7:30 AM

Crowne Plaza Hotel
First Floor, Plaza Level


Keynote Speaker

Calvin Stovall

CILCSA is thrilled to present our first “in-person” session in over a year and we couldn’t be more excited about our keynote speaker.  Calvin Stovall, CEO of ICONIC Presentations, specializes in delivering high-energy, customized keynote presentations.  With a perfect blend of business concepts, story-telling and music themes, Calvin will focus on customer service in our new environment, how to welcome back customers, and fostering an ICONIC customer service outcome.

Read more – Calvin Stovall Bio


Location & Time TBD

Summer Social

Networking Event & 
6th Anniversary Celebration

Our social and networking events bring the 180+ CILCSA members, and their guests, together in one place.  This allows attendees to establish, or strengthen, mutually beneficial relationships with some of Springfield’s most respected and accomplished business people.  Plus…they’re just a lot of fun!

October 2021

Location & Time TBD                                                            

Keynote Speaker

National Customer Service Week

More information coming soon!
Fall 2021

Knights Action Park
Time and Date TBD                                                            

Fall Tailgate Party


More information coming soon!
November/December 2021

Location & Time TBD                                                            

Panel Presentation


More information coming soon!

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”

— Kevin Stirtz

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.