EventsSmile, You're in Springfield, Illinois!
Do it Well. Make it Fun!
Celebrating Six Years of the Central Illinois Customer Service Association!
October 2, 2021
Knight's Action Park
Gates open at 5:00 PM
Game time is 6:15 PM
Cubs vs Cardinals
Tailgating at Knights Action Park Drive-In is a FAN-tastic way to watch the game outside on the big-screen while enjoying your favorite friends, food, and beverages. Bring your tailgating best to the Route 66 Drive-In!
October 7, 2021
7:30 - 9:30 AM
November 23, 2021
Illini Country Club
Toys for Tots Drive
MAY 5 | 7:30 AM
Crowne Plaza Hotel | First Floor, Plaza Level
Calvin Stovall, ICONIC Presentations
CILCSA is thrilled to present our first "in-person" session in over a year and we couldn't be more excited about our keynote speaker. Calvin Stovall, CEO of ICONIC Presentations, specializes in delivering high-energy, customized keynote presentations. With a perfect blend of business concepts, story-telling and music themes, Calvin will focus on Customer Service in our new environment, how to welcome back customers, and fostering an ICONIC customer service outcome.
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”
— Kevin Stirtz
What Our Members Are Saying
I am always looking for ways to elevate the hospitality and guest experience my team provides. CILCSA helps me do just that.
Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning. I love attending the functions organized because the speakers are always top notch with a very important message. The networking opportunities through the social events are fun and extremely valuable. I highly recommend every business or organization consider joining this association.
The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities. I enjoy the local touch and love the mission and vision of service. Keep up the good work!
CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!