Smile, You're in Springfield, Illinois!

Do it Well. Make it Fun!

Celebrating Six Years of the Central Illinois Customer Service Association!

CILCSA offers quarterly professional development opportunities though its chapter meetings, presentations from field experts and networking events.
October 2, 2021

Knight's Action Park
Gates open at 5:00 PM
Game time is 6:15 PM                                                      

Tailgate Party

Cubs vs Cardinals

Tailgating at Knights Action Park Drive-In is a FAN-tastic way to watch the game outside on the big-screen while enjoying your favorite friends, food, and beverages. Bring your tailgating best to the Route 66 Drive-In!

October 7, 2021

Hope Church
7:30 - 9:30 AM                                                           

Keynote Speaker

Ron Culberson


Speaker, humorist, and author of four books including, Do it Well. Make it Fun. The Key to Success in Life, Death, and Almost Everything in Between, Ron’s mission is to change the workplace culture so that organizations are more productive, and staff are more content. He was the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.

& social
November 23, 2021

Illini Country Club                                                         

Winter Social

Toys for Tots Drive


More information coming soon!

Keynote Speaker


MAY 5  |  7:30 AM
Crowne Plaza Hotel  |  First Floor, Plaza Level

Calvin Stovall, ICONIC Presentations

CILCSA is thrilled to present our first "in-person" session in over a year and we couldn't be more excited about our keynote speaker.  Calvin Stovall, CEO of ICONIC Presentations, specializes in delivering high-energy, customized keynote presentations.  With a perfect blend of business concepts, story-telling and music themes, Calvin will focus on Customer Service in our new environment, how to welcome back customers, and fostering an ICONIC customer service outcome.

Read more - Calvin Stovall Bio

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”

— Kevin Stirtz

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.