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Plan to Join Us!

Celebrating Six Years of the Central Illinois Customer Service Association!

CILCSA offers quarterly professional development opportunities though its chapter meetings, presentations from field experts and networking events.
& social
November 23, 2021

Illini Country Club
Registration:  4:00 PM
Event:  4:30 - 5:15 PM
Social:  5:15 - 7:00 PM     

Capital City
Improv Troupe

& Toys for Tots Drive


The CILCSA Board of Directors is excited to present the Capital City Improv Troupe!
Join us for this fun event and take away some new skills to think quickly & respond with ease.  Customer service done best is all about thinking on your feet, acting swiftly and being creative with your responses! Learn how at this event!
We will also hold our traditional Toys for Tots toy drive at the event!  Please consider bringing new, unwrapped toys and gifts to benefit those in need in our community.

Recent Keynote

OCTOBER 7, 2021

A special thank you to Andrew Bartlett, OOT Box Media,
for putting this incredible video together!

Ron Culberson,
Speaker, Humorist, and Author

CILCSA Members raved about Ron Culberson!  
Speaker, humorist, and author of four books including, Do it Well. Make it Fun. The Key to Success in Life, Death, and Almost Everything in Between, Ron’s mission is to change the workplace culture so that organizations are more productive, and staff are more content. He was the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.


We could all use a little humor these days.  Ron showed us how to Do it Well.  Make it Fun!

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”

— Kevin Stirtz

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.