Smile, You're in Springfield, Illinois!

Our mission:

to make Springfield the friendliest city in Illinois

COVID-19 Challenges – We’re in This Together, Springfield!

Adapting CX Approach During COVID-19:

A few weeks ago, CILCSA conducted a member survey.  Results from the survey suggested we share real life examples of how our members have adapted their customer service approach to respond to customer needs and enhance the CX experience during the COVID-19 pandemic.

Thank you to the following Corporate Members:  Ace Sign Co., BOS, Engrained, Express Employment Professionals, Girl Scouts of Central Illinois, Springfield Running Center, Springfield Visitors Center and SpringHill Suites, for sharing short videos illustrating how they modified their existing service process to answer the call for customers, while keeping employees and customers safe.

We encourage all CILCSA members to share their ideas and best practices with us, so that together, we can make Springfield the friendliest in Illinois! 

Support Local Initiative:

Support Local is an initiative that lets you show your support for your local businesses during this challenging time.

Here’s how you can help:

  • Search for a local business
  • If your favorite business isn’t on the list, add it
  • Purchase a gift card now so that you can enjoy it later

Resources from HR Full Circle:

Picking up the Pieces – Rebuilding Your Team

-Kelly Gust, HR Full Circle, Principal Talent Optimization Consultant 

Phase Four Guidelines:

Blog Post:

Five Reminders to Help Create a Meaningful Customer Experience During a Crisis

-Steve Peralta, BOS VP & Customer Experience Officer, CILCSA Board Member


Springfield and Sangamon County are committed to stopping the spread of COVID-19, and as we move into the next phase of re-opening Illinois, our local businesses are unifying and pledging to GO ALL OUT to ensure the health and safety of anyone who walks through their business doors.


A Commitment to Service


A special thank you to Andrew Bartlett, OOT Box Media,
for putting this incredible video together!

Central IL Customer Service Association

We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois).  We believe that together, we have a better chance of making a difference by leveraging and sharing each other's experiences and successes to make Springfield the "Friendliest City".



Both individual and corporate memberships are available


Professional Development

Quarterly professional development opportunities


Networking Opportunities

Monthly networking and idea sharing opportunities with fellow business professionals


Leadership Skills

Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position

“To the CILCSA Team, you ROCK!  You live and breathe GREAT customer service.  I was greeted by name today from almost every Board member.  That really impressed me and made me feel special.”

— Colleen Stone

Upcoming Events

Spring Social


Postponed due to COVID-19
Ace Sign Museum

Our social and networking events bring the 180+ CILCSA members, and their guests, together in one place.  This allows attendees to establish, or strengthen, mutually beneficial relationships with some of Springfield’s most respected and accomplished business people.  Plus…they’re just a lot of fun!

National Travel & Tourism Week - May 2020


Date and Location
Coming Soon

Stay tuned for more information!

Other Upcoming Events...

July 2020

5th Anniversary Celebration

Summer Social
Location TBA

September 2020

Tailgate Party

Social Event
Knights Action Park Drive-In

October 2020

National Customer Service Week

Educational Event
Dove Center at HSHS

Nov/Dec 2020

Panel Presentation

Educational Event
Location TBA

Some of Our Past Events

Ron Culberson,
Speaker, Humorist, and Author

CILCSA was thrilled to present Ron Culberson!  
Speaker, humorist, and author of four books including, Do it Well. Make it Fun. The Key to Success in Life, Death, and Almost Everything in Between, Ron’s mission is to change the workplace culture so that organizations are more productive, and staff are more content. He was the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.

ICONIC Framework

Calvin Stovall delivered his ICONIC Framework in a keynote presentation.  Coupled with his 25 years of experience delivering excellence in customer service and high energy, Calvin presented practical examples of businesses being ICONIC in how they deliver customer service.  

The Ten Cent Decision

Laurie Guest is a dynamic customer service keynote speaker, trainer and author.  She discussed customer service, staff development and improving customer engagement.  Laurie blended real-life examples, proven action steps, practical advice and takeaways in her engaging and entertaining keynote address! 

Panel of Experts

A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as our Panel of Experts.  The discussion, titled “What Keeps You Up at Night?”, covered everything from attracting and keeping good employees to providing good customer service with a lot of good business advice in between. 

Tailgate Party of the Year!

Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In.  Tailgates were transformed into parties complete with decorations, grills, food and beverages as CILCSA members brought their family and friends to celebrate at the Route 66 Drive In.

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.