For nearly three decades, Laurie Guest has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Springfield’s CILCSA...
A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as the Panel of Experts for the CILCSA Educational event held on November 19, 2019, at Illini Country Club in Springfield. The discussion, titled “What Keeps You Up at...
Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In. Tailgates were transformed into on-site parties complete with decorations, grills, food and beverages as CILCSA members brought their family and friends to the Route 66 Drive In to...
Want to review all the great information you learned at Servicetopia by Jason Young? Here are the slides from the May 9, 2019, presentation: Handouts-Servicetopia Slides
On May 9, 2019, Jason Young presented Servicetopia to CILCSA members. The event was held at the President Abraham Lincoln Library. Young helped us imagine an environment where all employees are aligned with the mission and vision of the company and every day they go...
Recent Comments