“The Amazement Revolution” – Shep Hyken A Forward by Steve Peralta, VP/CXO Bank of Springfield & CILCSA Board Member One of many common attributes of the members of the Central Illinois Customer Service Association (CILCSA) is that we all embrace values...
Question: If a customer visits your business location to meet with one of your employees, do you assist said customer to the employee’s office; or is it better to “just point” and instruct the customer to walk down the hall toward the employee’s work location? We...
On Friday, February 3, 2023, Michael Thomas (President of CILCSA’s Board of Directors) and Steve Peralta (Founding Member of CILCSA) were featured on WICS News Channel 20 Marketplace to talk about CILCSA! CILCSA is a nonprofit 501(c)(6) entity that is committed...
If you missed out on our last event & drive, you still have a chance to donate! Damon Priddy of Damon Priddy State Farm is holding a toy drive at his office now through December 19! Please feel free to help share/promote the event and/or support the toy drive....
As this week marks our National Customer Service Appreciation Week (NCSW) celebration, the Central Illinois Customer Service Association (CILCSA) would like to take a moment to thank our members, business partners, friends, and promoters for support over the years....
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