Warm Call Transfers Should Become a Standard….Not Optional Practice

Question:  If a customer visits your business location to meet with one of your employees, do you assist said customer to the employee’s office; or is it better to “just point” and instruct the customer to walk down the hall toward the employee’s work location?  We...

Toy Drive – Damon Priddy State Farm

If you missed out on our last event & drive, you still have a chance to donate! Damon Priddy of Damon Priddy State Farm is holding a toy drive at his office now through December 19!   Please feel free to help share/promote the event and/or support the toy drive....

CILCSA Thanks You, Our Members

As this week marks our National Customer Service Appreciation Week (NCSW) celebration, the Central Illinois Customer Service Association (CILCSA) would like to take a moment to thank our members, business partners, friends, and promoters for support over the years....

Keeping Your Mind on the Main Thing

Warren-Boynton State Bank and Next Steps Coaching, LLC are pleased to present, “Keeping Your Mind on the Main Thing,” a 45-minute teaching based on John Maxwell’s book Leadership Gold.  Join us on Thursday, June 30 at noon (CDT) for an interactive time to learn how to...