CILCSA Corporate Member, BOS, Adapts CX Approach During Covid 19 to Serve Customers and Keep Employees Safe A few weeks ago, CILCSA conducted a member survey. Results from the survey suggested we share real life examples of how our members have adapted their customer...
by Laurie Guest We have never seen anything like this: a total disruption of our world. This pandemic has impacted our daily lives from small things like gathering with friends to the huge alterations to our livelihood and financial stability as a country. After more...
-Steve Peralta, BOS Vice President & Customer Experience Officer, CILCSA Board Member As numbers of exposed Covid-19 cases continue to rise in the Springfield area footprint, we at CILCSA noticed a published article by Kristina Koller, a Market Leader in...
SPRINGFIELD – March 21, 2020 – With hygiene being a key component to slowing the spread of COVID-19, All In One Laundry Center & Services remains open to ensure members of the community have access to clean laundry. We have implemented Curbside Wash, Dry &...
For nearly three decades, Laurie Guest has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Springfield’s CILCSA...
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