BOS Shares How They’ve Adapted During COVID-19

Jun 5, 2020

CILCSA Corporate Member, BOS, Adapts CX Approach During Covid 19 to Serve Customers and Keep Employees Safe

A few weeks ago, CILCSA conducted a member survey.  Results from the survey suggested we share real life examples of how our members have adapted their customer service approach to respond to customer needs and enhance the CX experience during the COVID-19 pandemic. Thanks to one of our Corporate Members, (BOS), for sharing a short video.  Here is the link:  https://www.youtube.com/watch?v=nKXAlb4UpTg&feature=youtu.be   BOS illustrates how they modified their existing service process to answer the call for customers, while keeping employees and customers safe.

We encourage all CILCSA members to share your ideas and best practices with us, so that together, we can make our community the friendliest in Illinois!