ResourcesSmile, You're in Springfield, Illinois!
A Commitment to Service
CILCSA's Net Promoter Score (NPS) per a February 2020 Survey of Existing Members
Central IL Customer Service Association
We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois). We believe that together, we have a better chance of making a difference by leveraging and sharing each other's experiences and successes to make Springfield the "Friendliest City".
Both individual and corporate memberships are available
Quarterly professional development opportunities
Monthly networking and idea sharing opportunities with fellow business professionals
Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position
“Loyal customers…they don’t just come back, they don’t just recommend you…they insist that their friends do business with you.”
— Chip Bell
Meet Our Board
Embedded in the travel, tourism and hospitality industry in Springfield for 30 years, my passion is taking care of people and showcasing our amazing city. Currently serving as Convention Sales Manager for Visit Springfield allows me to lead our successful team in promoting meetings and conventions to groups all over the country. Everyday my drive is through knowing that tourism is essential to the economic and social well-being of our community and I can make a difference through relationships and partnerships formed. As a founding board member of the CILCSA I look forward to continued efforts to see growth and measurable outcomes towards making Springfield, IL the friendliest city in IL.
Julie Davis, the Principle of the Julie Davis Team, brokers residential and commercial real estate with The Real Estate Group. She owned her own company, Julie Davis, Inc. REALTORS® for over 20 years—selling the company in 2000.
The National Association of REALTORS awarded Ms. Davis Senior Emeritus Status for her many years of service as an instructor, author, mentor, and consultant in the areas of Financial Management, and Quality Service.
Ms. Davis believes that selling a client’s home fulfills the client’s basic requirements. Her tenacity, knowledge and skill are distinguishing factors. However, it’s the way we do our job, the way we make the client feel and the passion we bring to work every day that leads to great customer service. No one can do it alone, but together we can make Springfield the friendliest city in Illinois.
Tracy has been with the Springfield Running Center since 2010 and became a partner in 2014. Specializing in customer service, she has found a way to combine her love for running, coaching, competing, and serving the community and her customers. Tracy has three sons attending college and has lived in the Springfield area for 25 years.
Danielle works as a facilitator for Hospital Sisters Health System in Springfield, IL. Through her role, she consults with leaders to identify, diagnose, design and lead change. Her primary focus is leadership development, orientation, and colleague engagement. Danielle has a Bachelor of Arts degree and Master of Science degree in Training and Development from Eastern Illinois University. Danielle is a certified coach through the Association for Talent Development, a certified trainer in: Crucial Conversations, Myers Briggs Type Inventory, and EQ-i. Danielle is an active member in the Springfield Jaycees and the Central Illinois Customer Service Association. She has provided education at the Springfield Jaycees’ General Assembly on the topics of Generations and Resiliency. She has also provided education at the Illinois Volunteer Conference on the topic of Resiliency and Mindfulness. In her free time, Danielle enjoys spending time with her husband and their two dogs. She also enjoys running and CrossFit.
Desiree is a Senior Vice President of Corporate Citizenship for Bunn-O-Matic in Springfield, IL, overseeing the company’s corporate social responsibility initatives. As a 33-year veteran with the organization, she represents the company at key events and trade organizations in the beverage and food service industries. BUNN is a leading manufacturer of dispensed beverage equipment, doing business in 90 countries around the globe. Desiree is passionate about the Springfield and has a 38 year history as an active community volunteer.
For over 25 years, my passion for the hospitality industry is not just a job for me, it’s a lifestyle. In my current role as the Director of Sales with Ehrhardt Hospitality, it allows me to help people & build meaningful relationships for a living. It’s not so much as selling a product as it is selling a solution, an experience or creating lasting memories. It doesn’t get much better than that!
Four years ago I was led to the efforts of the Central IL Customer Service Association board. Having a true belief and passion for customer service are crucial components for success, I now serve in the current position as President for CILCSA.
Steve is well respected and versed in all aspects of the customer relationship management process. Steve is a co-founder, past president and current Board member of the Central Illinois Customer Service Association. This non-profit entity is created to promote customer service networking, development, and promotion with a mission to make Springfield, Illinois the friendliest city in world! Over the course of his career Steve has consulted and delivered solutions for well-known brands such as: AT&T, Blue Cross Blue Shield, and the State of Illinois Department of Innovation and Technology. Steve received his M.A. Degree in Communications from Eastern Illinois University with a minor in Business Administration. During his spare time, Steve enjoys spending time with his wife, Julie, and their 5 children cheering on their favorite baseball team, the Chicago Cubs!
Rooted in the community with faith, family & business, Michael serves from the heart. He is passionate about helping people succeed. As an Area Manager with Express Employment Professionals, he works with local businesses to help them stay profitable & productive through the most effective use of workforce solutions. Michael’s background in retail management & marketing, has taught him the importance of putting others first. Building new relationships daily, Michael seeks to be a person of value to everyone he meets. With the belief “service is a lifestyle & not a job.” Michael volunteers with many organizations. Michael’s most important role is he’s a proud father & husband.
Sara Vanhala joined Illinois-based Small Business Growth Corporation (Growth Corp) in 2007 after her family relocated to Springfield, Illinois. Serving as Director of Communications, Assistant to the President and Assistant Secretary to the corporation’s Board of Directors, Sara fills many roles within the organization. However, her primary responsibility is to convey the availability, impact and importance of the 504 Loan Program through marketing, community and legislative outreach, educational initiatives and resource collaboration with lending partners. In addition to her time and experience at Growth Corp, Sara is the mother of three and, in her spare time, provides freelance graphic design services to local small businesses.