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Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

“The Amazement Revolution” – Shep Hyken A Forward by Steve Peralta, VP/CXO Bank of Springfield & CILCSA Board Member   One of many common attributes of the members of the Central Illinois Customer Service Association (CILCSA) is that we all embrace values...

Recent Posts

  • Springfield Clinic Recognized in 2023 Excellence in Customer Service Awards from the Business Intelligence Group
  • CILCSA – Live on WMAY Radio
  • Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
  • Warm Call Transfers Should Become a Standard….Not Optional Practice
  • Springfield Clinic Announces WOW Award Winner

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