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Laurie Guest: The Ten Cent Decision

For nearly three decades, Laurie Guest has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement.  Springfield’s CILCSA...

Recent Posts

  • Complimentary Webinar – Employee Expectations & The Role of the Manager
  • CILCSA Promotes Austin Hatch on Central IL Business Leaders Podcast
  • CILCSA Promotes Austin Hatch on WICS News
  • Springfield Clinic Recognized in 2023 Excellence in Customer Service Awards from the Business Intelligence Group
  • CILCSA – Live on WMAY Radio

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