Smile, You're in Springfield, Illinois!Our mission:
to make Springfield the friendliest city in Illinois
COVID-19 Challenges – We’re in This Together, Springfield!
Adapting CX Approach During COVID-19:
A few weeks ago, CILCSA conducted a member survey. Results from the survey suggested we share real life examples of how our members have adapted their customer service approach to respond to customer needs and enhance the CX experience during the COVID-19 pandemic.
Thank you to Corporate Members, BOS, Engrained, Express Employment Professionals, Girl Scouts of Central Illinois, Springfield Running Center, Springfield Visitors Center and SpringHill Suites, for sharing short videos illustrating how they modified their existing service process to answer the call for customers, while keeping employees and customers safe.
We encourage all CILCSA members to share their ideas and best practices with us, so that together, we can make Springfield the friendliest in Illinois!
Support Local Initiative:
Support Local is an initiative that lets you show your support for your local businesses during this challenging time.
- Search for a local business
- If your favorite business isn’t on the list, add it
- Purchase a gift card now so that you can enjoy it later
Resources from HR Full Circle:
Picking up the Pieces – Rebuilding Your Team
-Kelly Gust, HR Full Circle, Principal Talent Optimization Consultant
Five Reminders to Help Create a Meaningful Customer Experience During a Crisis
-Steve Peralta, BOS VP & Customer Experience Officer, CILCSA Board Member
Phase Four Guidelines:
A Commitment to Service
CILCSA's Net Promoter Score (NPS) per a February 2020 Survey of Existing Members
Central IL Customer Service Association
We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois). We believe that together, we have a better chance of making a difference by leveraging and sharing each other's experiences and successes to make Springfield the "Friendliest City".
Both individual and corporate memberships are available
Quarterly professional development opportunities
Monthly networking and idea sharing opportunities with fellow business professionals
Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position
“To the CILCSA Team, you ROCK! You live and breathe GREAT customer service. I was greeted by name today from almost every Board member. That really impressed me and made me feel special.”
— Colleen Stone
Postponed due to COVID-19
Ace Sign Museum
National Travel & Tourism Week - May 2020
Date and Location
Other Upcoming Events...
5th Anniversary Celebration
Knights Action Park Drive-In
National Customer Service Week
Dove Center at HSHS
Some of Our Past Events
The Ten Cent Decision
Laurie Guest is a dynamic customer service keynote speaker, trainer and author. She discussed customer service, staff development and improving customer engagement. Laurie blended real-life examples, proven action steps, practical advice and takeaways in her engaging and entertaining keynote address!
Panel of Experts
A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as our Panel of Experts. The discussion, titled “What Keeps You Up at Night?”, covered everything from attracting and keeping good employees to providing good customer service with a lot of good business advice in between.
Tailgate Party of the Year!
Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In. Tailgates were transformed into parties complete with decorations, grills, food and beverages as CILCSA members brought their family and friends to celebrate at the Route 66 Drive In.
What Our Members Are Saying
I am always looking for ways to elevate the hospitality and guest experience my team provides. CILCSA helps me do just that.
Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning. I love attending the functions organized because the speakers are always top notch with a very important message. The networking opportunities through the social events are fun and extremely valuable. I highly recommend every business or organization consider joining this association.
The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities. I enjoy the local touch and love the mission and vision of service. Keep up the good work!
CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!