Smile, You're in Springfield, Illinois!

Our mission:

to make Springfield the friendliest city in Illinois

The “WOW” Award

Congratulations to Kayla Graven of Downtown Springfield Inc. on winning the CILCSA “WOW Award” for extraordinary service to the community!  Kayla was nominated for her outstanding efforts with the Old Capitol Farmers Market and for handling difficult situations with respect, fairness and above all great customer service.  Her nominator wrote, “Kayla’s calm reaction to this encounter was one to be admired and gave me a new appreciation for our essential workers.”

Congratulations Kayla!

“I am thrilled that Kayla was recognized for her amazing customer service while managing the largest public event held safely in all of Sangamon County during 2020. She deserves this honor for her friendliness, competency, and achievement. Thank you CILCSA!”

Lisa Clemmons Stott

Executive Director, Downtown Springfield, Inc.

The “WOW” Award is our opportunity to recognize those unsung heroes that lift our spirits and inspire us through their simple or extraordinary acts of kindness or superior customer service.

By recognizing those who make a difference in our lives, we are challenged to think about how we can do the same for others.  It’s often not even what we do, but how we do it.  Together, one personal encounter at time, me can make our Springfield a happier place to be.  A place where people feel respected, included, and welcomed.  A place full of hope and smiles.

If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, nominate them today!

Congratulations Tracy Dowell!

For her induction into Springfield Road Runners Club Hall of Fame

Congratulations to Tracy Dowell, owner of Springfield Running Center, for her induction into the Springfield Road Runners Club Hall of Fame.  This organization is comprised of many area leaders that promote running as a way to give back to the community.  As a small business owner, and advocate for youth and women in sports & business, Tracy’s commitment to customer service is demonstrated in everything she does.  We are fortunate to have her on CILCSA’s Board of Directors as a representative of small business, retail, and the importance of great customer service.  Cheers to Tracy!!!

Getting to Know Our Members…

Each day of Customer Service Week we will spotlight a CILCSA Member.  Not only will you get to know a little bit more about their business, but you’ll get to hear about their customer service practices.


Distributing Meals to Families in Need

Thank you Nelson’s Catering & Fundraising & the Crowne Plaza Springfield – Convention Center for helping CILCSA distribute 300 meals to families in need in our community!

Thank you to the volunteers who came out to help with this event.  We also appreciate the coverage from WICS ABC Newschannel 20, Sports Radio 1450, Newsradio 93.5 FM, 1240 AM WTAX, and The State Journal-Register.


A Commitment to Service


CILCSA's Net Promoter Score (NPS) per a February 2020 Survey of Existing Members

Central IL Customer Service Association

We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois).  We believe that together, we have a better chance of making a difference by leveraging and sharing each other's experiences and successes to make Springfield the "Friendliest City".



Both individual and corporate memberships are available


Professional Development

Quarterly professional development opportunities


Networking Opportunities

Monthly networking and idea sharing opportunities with fellow business professionals


Leadership Skills

Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position

“To the CILCSA Team, you ROCK!  You live and breathe GREAT customer service.  I was greeted by name today from almost every Board member.  That really impressed me and made me feel special.”

— Colleen Stone

Upcoming Events

Spring Social


Pending due to COVID-19

Our social and networking events bring the 180+ CILCSA members, and their guests, together in one place.  This allows attendees to establish, or strengthen, mutually beneficial relationships with some of Springfield’s most respected and accomplished business people.  Plus…they’re just a lot of fun!

Some of Our Past Events

The Ten Cent Decision

Laurie Guest is a dynamic customer service keynote speaker, trainer and author.  She discussed customer service, staff development and improving customer engagement.  Laurie blended real-life examples, proven action steps, practical advice and takeaways in her engaging and entertaining keynote address! 

Panel of Experts

A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as our Panel of Experts.  The discussion, titled “What Keeps You Up at Night?”, covered everything from attracting and keeping good employees to providing good customer service with a lot of good business advice in between. 

Tailgate Party of the Year!

Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In.  Tailgates were transformed into parties complete with decorations, grills, food and beverages as CILCSA members brought their family and friends to celebrate at the Route 66 Drive In.

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.