Smile, You're in Springfield, Illinois!

Our mission:

to make Springfield the friendliest city in Illinois

Life is One Big Improv!

Attendees learned how to improv their customer service like a pro! 

Capital City Improv Troupe

On November 23rd, CILCSA welcomed the Capital City Improv Troupe to Illini Country Club!  This fun event taught new skills, including how to think quickly & respond with ease.  Customer service done best is all about thinking on your feet, acting swiftly and being creative with your responses!

Life has been one non-stop improv lately! Customer service done best is all about thinking on your feet, acting swiftly and being creative with your responses!

Toys for Tots Drive!

CILCSA also held its annual Toys for Tots toy drive at the event!  Many generous donors brought new, unwrapped toys and gifts, along with cash donations, to benefit those in need in our community.  On November 24, 2021, Michael Thomas and Steve Peralta, CILCSA Board Members (pictured at right), presented the donated toys and money to the local Toys for Tots representative.  Thank you to everyone who contributed!

“I enjoyed the meeting and more importantly, my new thoughts and ideas that were inspired that could be applied to my business.”

— Brian Moore, The Real Estate Group

The “WOW” Award

Join us in celebrating our newest “WOW” Award Winner, Tony Mclaughlin, and his entire team at To the Top Tree Service!

To the Top Tree Service was nominated for their outstanding efforts during a time in which a local family needed to remove a 70-foot Sycamore tree that could cause damage to their home. Tony Mclaughlin and crew lived up to their vision and mission by providing excellent service and making the entire process simple for the customer. Once the job was completed, the clean-up was excellent, and enjoyable as the crew provided some great entertainment for the customer’s 2-year-old grandson during the process!  Congratulations Tony, Springfield is a better place because of YOU!

Stay tuned for our next nomination period opening soon!

Congratulations Tony!

The “WOW” Award is our opportunity to recognize those unsung heroes that lift our spirits and inspire us through their simple or extraordinary acts of kindness or superior customer service.

By recognizing those who make a difference in our lives, we are challenged to think about how we can do the same for others.  It’s often not even what we do, but how we do it.  Together, one personal encounter at time, me can make our Springfield a happier place to be.  A place where people feel respected, included, and welcomed.  A place full of hope and smiles.

If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, nominate them today!


Welcome New Members

Join us in welcoming the newest members of CILCSA:  Cory Taylor of Agility Communications & Tech, Rich Payne of Warren-Boynton State Bank, Marisa Vanhala, Brad Probst of Ware Group General Agencies, Adam Lockwood, Illinois Real Estate Title Center, Jeff Dillman of Masco Packing, OOT Box Media, Springfield Clinic, Deb Sarsany Team @ The Real Estate Group, Doug Ryherd of Insurance Partners, Inc., Joshua Walton of Ashley Furniture, Andrew Paoni of Sikich, Jarid Brown of United Way of Central IL, Agility Communications & Technology, Barcom Security, Country Financial, Mary Jo Davies, Next Steps Coaching, Springfield Sangamon Growth Alliance, and Synergy Homecare.  Thank you for becoming a part of our growing network!

Full Membership Roster

Spotlight on Our Members!

Getting to Know Julie Davis,
The Real Estate Group

The Real Estate Group is a locally-owned, independent real estate brokerage company with more than 150 agents. They are the number one real estate firm in downstate and central Illinois.  And with good reason…as Julie explains, they focus heavily on providing good customer service and aiming to make every client say, “Wow!”.

Getting to Know David Swihart

Coach, Speaker, and Leadership Trainer, Next Steps Coaching

Getting to Know Kayla Edwards

Express Employment Professionals

Getting to Know Marc Camp

Business Development Officer,
Barcom Security

Getting to Know Taylor Spada

Client Care Manager,
Synergy Homecare


A Commitment to Service


A special thank you to Andrew Bartlett, OOT Box Media,
for putting this incredible video together!

Central IL Customer Service Association

We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois).  We believe that together, we have a better chance of making a difference by leveraging and sharing each other's experiences and successes to make Springfield the "Friendliest City".



Both individual and corporate memberships are available


Professional Development

Quarterly professional development opportunities


Networking Opportunities

Monthly networking and idea sharing opportunities with fellow business professionals


Leadership Skills

Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position

“To the CILCSA Team, you ROCK!  You live and breathe GREAT customer service.  I was greeted by name today from almost every Board member.  That really impressed me and made me feel special.”

— Colleen Stone, Habitat for Humanity

Some of Our Past Events

Ron Culberson,
Speaker, Humorist, and Author

CILCSA was thrilled to present Ron Culberson!  
Speaker, humorist, and author of four books including, Do it Well. Make it Fun. The Key to Success in Life, Death, and Almost Everything in Between, Ron’s mission is to change the workplace culture so that organizations are more productive, and staff are more content. He was the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.

A special thank you to Andrew Bartlett, OOT Box Media,
for putting this incredible video together!

ICONIC Framework

Calvin Stovall delivered his ICONIC Framework in a keynote presentation.  Coupled with his 25 years of experience delivering excellence in customer service and high energy, Calvin presented practical examples of businesses being ICONIC in how they deliver customer service.  

The Ten Cent Decision

Laurie Guest is a dynamic customer service keynote speaker, trainer and author.  She discussed customer service, staff development and improving customer engagement.  Laurie blended real-life examples, proven action steps, practical advice and takeaways in her engaging and entertaining keynote address! 

Panel of Experts

A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as our Panel of Experts.  The discussion, titled “What Keeps You Up at Night?”, covered everything from attracting and keeping good employees to providing good customer service with a lot of good business advice in between. 

Tailgate Party of the Year!

Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In.  Tailgates were transformed into parties complete with decorations, grills, food and beverages as CILCSA members brought their family and friends to celebrate at the Route 66 Drive In.

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.