Smile, You're in Springfield, Illinois!

Our mission:

to make Springfield the friendliest city in Illinois

Upcoming Events

Keynote Speaker


MAY 5  |  7:30 AM
Crowne Plaza Hotel  |  First Floor, Plaza Level

Calvin Stovall, ICONIC Presentations

CILCSA is thrilled to present our first “in-person” session in over a year and we couldn’t be more excited about our keynote speaker.  Calvin Stovall, CEO of ICONIC Presentations, specializes in delivering high-energy, customized keynote presentations.  With a perfect blend of business concepts, story-telling and music themes, Calvin will focus on customer service in our new environment, how to welcome back customers, and fostering an ICONIC customer service outcome.

Read more – Calvin Stovall Bio

“To the CILCSA Team, you ROCK!  You live and breathe GREAT customer service.  I was greeted by name today from almost every Board member.  That really impressed me and made me feel special.”

— Colleen Stone

Spotlight on Our Members!

Getting to Know Marc Camp

Business Development Officer, Barcom Security

Thank you, Marc Camp, at Barcom Security for visiting with us!  Family owned and operated for 45 years, Barcom’s expertise in home and business security is one of the top in the industry! Learn more as we talk with Marc.

Getting to Know Pamela Frazier

Owner, All in One Laundry Center

All In One Laundry Center offers full, comprehensive solutions for cleaning.  And when it comes to customer service, it’s all about making every person that walks through the door feel like they are part of the family.  Customers love their “feel good energy”! 

Getting to Know Alysse Hewell

Marketing Director and Account Executive, Troxell Insurance

Troxell Insurance has been around since 1887 as a full-service insurance agency.  And when it comes to customer service, Alysse explains, it’s the little touch points…the personal connections…that truly sets Troxell apart from anything else on the market.

Welcome New Members

Join us in welcoming the newest members of CILCSA:  Jarid Brown of United Way of Central IL, Agility Communications & Technology, Barcom Security, Country Financial, Mary Jo Davies, Next Steps Coaching, Springfield Sangamon Growth Alliance, and Synergy Homecare.  Thank you for becoming a part of our growing network!

Full Membership Roster

The “WOW” Award

Congratulations to Kayla Graven of Downtown Springfield Inc. on winning the CILCSA “WOW Award” for extraordinary service to the community!  Kayla was nominated for her outstanding efforts with the Old Capitol Farmers Market and for handling difficult situations with respect, fairness and above all great customer service.  Her nominator wrote, “Kayla’s calm reaction to this encounter was one to be admired and gave me a new appreciation for our essential workers.”

Congratulations Kayla!

“I am thrilled that Kayla was recognized for her amazing customer service while managing the largest public event held safely in all of Sangamon County during 2020. She deserves this honor for her friendliness, competency, and achievement. Thank you CILCSA!”

Lisa Clemmons Stott

Executive Director, Downtown Springfield, Inc.

The “WOW” Award is our opportunity to recognize those unsung heroes that lift our spirits and inspire us through their simple or extraordinary acts of kindness or superior customer service.

By recognizing those who make a difference in our lives, we are challenged to think about how we can do the same for others.  It’s often not even what we do, but how we do it.  Together, one personal encounter at time, me can make our Springfield a happier place to be.  A place where people feel respected, included, and welcomed.  A place full of hope and smiles.

If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, nominate them today!



Distributing Meals to Families in Need

Thank you Nelson’s Catering & Fundraising & the Crowne Plaza Springfield – Convention Center for helping CILCSA distribute 300 meals to families in need in our community!

Thank you to the volunteers who came out to help with this event.  We also appreciate the coverage from WICS ABC Newschannel 20, Sports Radio 1450, Newsradio 93.5 FM, 1240 AM WTAX, and The State Journal-Register.


A Commitment to Service


CILCSA's Net Promoter Score (NPS) per a February 2020 Survey of Existing Members

Central IL Customer Service Association

We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois).  We believe that together, we have a better chance of making a difference by leveraging and sharing each other's experiences and successes to make Springfield the "Friendliest City".



Both individual and corporate memberships are available


Professional Development

Quarterly professional development opportunities


Networking Opportunities

Monthly networking and idea sharing opportunities with fellow business professionals


Leadership Skills

Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position

Some of Our Past Events

The Ten Cent Decision

Laurie Guest is a dynamic customer service keynote speaker, trainer and author.  She discussed customer service, staff development and improving customer engagement.  Laurie blended real-life examples, proven action steps, practical advice and takeaways in her engaging and entertaining keynote address! 

Panel of Experts

A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as our Panel of Experts.  The discussion, titled “What Keeps You Up at Night?”, covered everything from attracting and keeping good employees to providing good customer service with a lot of good business advice in between. 

Tailgate Party of the Year!

Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In.  Tailgates were transformed into parties complete with decorations, grills, food and beverages as CILCSA members brought their family and friends to celebrate at the Route 66 Drive In.

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.