Smile, You're in Springfield, Illinois!

Our mission:

to make Springfield the friendliest city in Illinois

A Tailgate Party!

September 18, 2022 · Kickoff at 7:20 PM · Knights Action Park Drive-In

Bears vs Packers
on the Big Screen!

Join CILCSA for a Fall Tailgate Party!  Tailgating at Knights Action Park Drive-In is a FAN-tastic way to watch the game outside on the big-screen while enjoying your favorite friends, food, and beverages.

Bring your tailgating best to the Route 66 Drive-In!

WHEN: September 18, 2022
KICKOFF:  7:20 PM
WHERE: Knights Action Park Drive-In

2022 Schedule of Events

Join us in celebrating our newest
“WOW” Award Winner, Monique Reed!

The nomination read in part:

“When serving in public, service mishaps occur.  When a person goes the extra mile to make it right, the result can be extraordinary service.  Monique apologized, made no excuses, and never tried to point out the person to blame.  She stayed focused on the issue and made serving the customer her TOP priority.  

The manner in which Monique handled this situation has made me want to come back to Lenscrafters again, and recommend them to others!”

We should all strive for customer service interactions like Monique!

What is the WOW Award?

The “WOW” Award is our opportunity to recognize those unsung heroes that lift our spirits and inspire us through their simple or extraordinary acts of kindness or superior customer service.  All nominations are presented to CILCSA’s Advisory Committee for a thorough review before a winning nomination is selected by vote.  Winners are recognized, typically at their workplace, with an award delivered personally by members of CILCSA’s Board of Directors.   

By recognizing those who make a difference in our lives, we are challenged to think about how we can do the same for others.  It’s often not even what we do, but how we do it.  Together, one personal encounter at time, me can make our Springfield a happier place to be.  A place where people feel respected, included, and welcomed.  

If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, nominate them today!

 

“There is not one encounter with Reggie that is remarkable…and perhaps that IS what is remarkable.  Reggie is consistently ‘there’.

— Diane Newell

Spotlight on Our Members!

Getting to Know Jay Behrends, First Bankers Trust Company

First Bankers Trust has been servicing customers for 75 years! With ten branches in the area, one in Springfield, Jay shares that they are the leading community bank in west central Illinois.

Driven by providing personalized service, a customer first mindset, including Jay’s commitment to 24/7 accessibility for his customers, and an overall appetite for innovation, the team knows that the customer is their top priority!

Learn more as Jay tells their story.

Check out all the Member Spotlight Videos:

Welcome New Members

Join us in welcoming the newest members of CILCSA:  Amanda Tippin of Springfield Parks; Bryan Johnson of T-Mobile; Bailey Zumer of LRS; Jennifer Buhlig of Springfield Supportive Living; Kate Peters of Memorial Health Championship; Lynn Saputo of Springfield Park District, Koch, Sylvia and Associates, Robert Ferriell of Capital Area Career Center, Jay Behrends of First Bankers Trust, Cory Taylor of Agility Communications & Tech, Rich Payne of Warren-Boynton State Bank, Brad Probst of Ware Group General Agencies, Adam Lockwood, Illinois Real Estate Title Center, Jeff Dillman of Masco Packing, OOT Box Media, Springfield Clinic.   Thank you for becoming a part of our growing network!

Full Membership Roster

 

A Commitment to Service

 

A special thank you to Andrew Bartlett, OOT Box Media,
for putting these incredible videos together!

Central IL Customer Service Association

We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois).  We believe that together, we have a better chance of making a difference by leveraging and sharing each other’s experiences and successes to make Springfield the “Friendliest City”.

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Memberships

Both individual and corporate memberships are available

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Professional Development

Quarterly professional development opportunities

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Networking Opportunities

Monthly networking and idea sharing opportunities with fellow business professionals

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Leadership Skills

Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position

“To the CILCSA Team, you ROCK!  You live and breathe GREAT customer service.  I was greeted by name today from almost every Board member.  That really impressed me and made me feel special.”

— Colleen Stone, Habitat for Humanity

Some of Our Past Events

Aaron Davis,
Author and Speaker

On Thursday, May 5, CILCSA was thrilled to present Author and Speaker Aaron Davis.  Aaron is a leading authority and expert on the importance of having a positive attitude and has shared his message with over a million people about how, "It's not WHAT you do; instead, it's HOW you do it!".

As a member of the 1994 National Championship Nebraska Football team and working with numerous corporations & organizations, he understands firsthand what it takes to perform like a champion & experience incredible results both personally & professionally by maintaining a positive attitude!

Aaron is not just a speaker “telling” other companies and individuals how to succeed. He’s a successful business owner; Consultant, and Peak Performance Coach & had roles in start-ups and corporate America. He’s received numerous awards and accolades, and he’s a proud University of Nebraska alumnus earning his degree in Psychology.

Aaron has spoken for some of the top companies and universities, including Farm Bureau, Walmart, ConAgra, USC, Penn State, Texas A & M, and many more!

Aaron delivered in a big way!  While CILCSA Members left this educational session feeling inspired and uplifted, it was a lot of fun too!  

With a ton of energy in his delivery, Aaron shared a positive message with numerous takeaways for members to share with others!

Do It Well. Make It Fun.

Speaker, humorist, and author of four books including, Do it Well. Make it Fun. The Key to Success in Life, Death, and Almost Everything in Between, Ron’s mission is to change the workplace culture so that organizations are more productive, and staff are more content. He was the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.  

ICONIC Framework

Calvin Stovall delivered his ICONIC Framework in a keynote presentation.  Coupled with his 25 years of experience delivering excellence in customer service and high energy, Calvin presented practical examples of businesses being ICONIC in how they deliver customer service.  

The Ten Cent Decision

Laurie Guest is a dynamic customer service keynote speaker, trainer and author.  She discussed customer service, staff development and improving customer engagement.  Laurie blended real-life examples, proven action steps, practical advice and takeaways in her engaging and entertaining keynote address! 

Panel of Experts

A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as our Panel of Experts.  The discussion, titled “What Keeps You Up at Night?”, covered everything from attracting and keeping good employees to providing good customer service with a lot of good business advice in between. 

Tailgate Party of the Year!

Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In.  Tailgates were transformed into parties complete with decorations, grills, food and beverages as CILCSA members brought their family and friends to celebrate at the Route 66 Drive In.

What Our Members Are Saying

 

I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.