Smile, You're in Springfield, Illinois!

Our mission:

to make Springfield the friendliest city in Illinois

Do it Well. Make it Fun!

Come Celebrate with CILCSA for National Customer Service Week!

Keynote Speaker


TIME:  7:30 AM – 9:30 AM
LOCATION:  Hope Church

Ron Culberson,
Speaker, Humorist, and Author

CILCSA is excited to present Ron Culberson!  
Speaker, humorist, and author of four books including, Do it Well. Make it Fun. The Key to Success in Life, Death, and Almost Everything in Between, Ron’s mission is to change the workplace culture so that organizations are more productive, and staff are more content. He was the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.


Please note, important information regarding safety protocols:
Current protocols at the time of the event will be followed for the health and safety of all attendees.


We could all use a little humor these days.  Ron shows us how to Do it Well.  Make it Fun!

“I enjoyed the meeting and more importantly, my new thoughts and ideas that were inspired that could be applied to my business.”

— Brian Moore, The Real Estate Group

The “WOW” Award

Join us in celebrating our newest “WOW” Award Winner, Tony Mclaughlin, and his entire team at To the Top Tree Service!

To the Top Tree Service was nominated for their outstanding efforts during a time in which a local family needed to remove a 70-foot Sycamore tree that could cause damage to their home. Tony Mclaughlin and crew lived up to their vision and mission by providing excellent service and making the entire process simple for the customer. Once the job was completed, the clean-up was excellent, and enjoyable as the crew provided some great entertainment for the customer’s 2-year-old grandson during the process!  Congratulations Tony, Springfield is a better place because of YOU!

Stay tuned for our next nomination period opening soon!

Congratulations Tony!

The “WOW” Award is our opportunity to recognize those unsung heroes that lift our spirits and inspire us through their simple or extraordinary acts of kindness or superior customer service.

By recognizing those who make a difference in our lives, we are challenged to think about how we can do the same for others.  It’s often not even what we do, but how we do it.  Together, one personal encounter at time, me can make our Springfield a happier place to be.  A place where people feel respected, included, and welcomed.  A place full of hope and smiles.

If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, nominate them today!


Welcome New Members

Join us in welcoming the newest members of CILCSA:  Rich Payne of Warren-Boynton State Bank, Marisa Vanhala, Brad Probst of Ware Group General Agencies, Adam Lockwood, Illinois Real Estate Title Center, Jeff Dillman of Masco Packing, OOT Box Media, Springfield Clinic, Deb Sarsany Team @ The Real Estate Group, Doug Ryherd of Insurance Partners, Inc., Joshua Walton of Ashley Furniture, Andrew Paoni of Sikich, Jarid Brown of United Way of Central IL, Agility Communications & Technology, Barcom Security, Country Financial, Mary Jo Davies, Next Steps Coaching, Springfield Sangamon Growth Alliance, and Synergy Homecare.  Thank you for becoming a part of our growing network!

Full Membership Roster

Spotlight on Our Members!

Getting to Know Kayla Edwards,
Express Employment Professionals

Express Employment Professionals of Springfield, Illinois is a leading employment firm helping job seekers find work with a wide variety of local businesses.  Because they are locally owned, and live in and work in this community, they have a vested interest in its success.  In addition to staffing services, the team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.

Getting to Know David Swihart

Coach, Speaker, and Leadership Trainer, Next Steps Coaching

Getting to Know Pamela Frazier

Owner, All in One
Laundry Center

Getting to Know Marc Camp

Business Development Officer,
Barcom Security

Getting to Know Taylor Spada

Client Care Manager,
Synergy Homecare


A Commitment to Service


CILCSA's Net Promoter Score (NPS) per a February 2020 Survey of Existing Members

Central IL Customer Service Association

We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois).  We believe that together, we have a better chance of making a difference by leveraging and sharing each other's experiences and successes to make Springfield the "Friendliest City".



Both individual and corporate memberships are available


Professional Development

Quarterly professional development opportunities


Networking Opportunities

Monthly networking and idea sharing opportunities with fellow business professionals


Leadership Skills

Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position

“To the CILCSA Team, you ROCK!  You live and breathe GREAT customer service.  I was greeted by name today from almost every Board member.  That really impressed me and made me feel special.”

— Colleen Stone, Habitat for Humanity

Some of Our Past Events

2021 Kickoff Event

Calvin Stovall, ICONIC Presentations

Reviews of CILCSA's first in-person event...

"I absolutely felt safe.  I thought it was very well put together.  Great event and Calvin was great.  He was really the right person for this event during this period of time.  Our community needs a little energy infusion."

Jarid Brown, Director of Resource Development
United Way of Central Illinois

"I thought the speaker and event was good this morning.  I was most thrilled to be back in that setting of people gathering!  The speaker had a tough job of breaking the ice with people who haven’t been to an event in over a year and he did a great job."

Jesse Brock, 
Bank of Springfield

A special thank-you...

CILCSA was thrilled to present our first "in-person" session in over a year and we couldn't have been more excited!  Andrew Bartlett of OOT Box Media filmed the event and created this wonderful video, which really captures the essence of a CILCSA event!

A special thank you to Andrew Bartlett, OOT Box Media,
for putting this incredible video together!

The Ten Cent Decision

Laurie Guest is a dynamic customer service keynote speaker, trainer and author.  She discussed customer service, staff development and improving customer engagement.  Laurie blended real-life examples, proven action steps, practical advice and takeaways in her engaging and entertaining keynote address! 

Panel of Experts

A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as our Panel of Experts.  The discussion, titled “What Keeps You Up at Night?”, covered everything from attracting and keeping good employees to providing good customer service with a lot of good business advice in between. 

Tailgate Party of the Year!

Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In.  Tailgates were transformed into parties complete with decorations, grills, food and beverages as CILCSA members brought their family and friends to celebrate at the Route 66 Drive In.

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.