Smile, You're in Springfield, Illinois!

Our mission:

to make Springfield the friendliest city in Illinois

Join Us for a Summer Kickoff!

Tuesday, June 21, 2022 · 7:30AM-9:30AM · Pease’s at Bunn Gourmet

Coffee Social  ·  June 21

CILCSA’s social and networking events bring our members, and their guests, together in one place. This allows attendees to establish, or strengthen, mutually beneficial relationships with some of Springfield’s most respected and accomplished business people. Plus…they’re just a lot of fun!
WHEN: Tuesday, June 21, 2022 at 7:30 AM
WHERE: Pease’s at Bunn Gourmet

2022 Schedule of Events

Join us in celebrating our newest
“WOW” Award Winner, Reggie Hall!

The nomination was submitted to CILCSA by Diane Newell, after receiving outstanding service consistently from Reggie!

The nomination read in part, “Reggie Hall is the absolute face of customer service!  He consistently greets customers who are waiting in line for their food with a ‘Hello there!  We’ll get your order right out to you’, or ‘What a beautiful day!  Thanks for coming to Culver’s’.  Reggie’s smile and his ability to make everyone feel special are more of a treat than Culver’s Oreo Concrete!” 

Diane went on to say, “There is not one encounter with Reggie that is remarkable…and perhaps that IS what is remarkable.  Reggie is consistently ‘there’.  He is present in each and every moment, each and every interaction and with each and every customer.  He brings joy to delivering your order and appears to effortlessly welcome each person as if they are the ONLY person.  And truly, isn’t that what customer service is about?  It is an honor to have gotten to know Reggie and watch him as he humbly brings fresh food and shares his joy.”

Thank you for sharing your joy, Reggie!

What is the WOW Award?

The “WOW” Award is our opportunity to recognize those unsung heroes that lift our spirits and inspire us through their simple or extraordinary acts of kindness or superior customer service.  All nominations are presented to CILCSA’s Advisory Committee for a thorough review before a winning nomination is selected by vote.  Winners are recognized, typically at their workplace, with an award delivered personally by members of CILCSA’s Board of Directors.   

By recognizing those who make a difference in our lives, we are challenged to think about how we can do the same for others.  It’s often not even what we do, but how we do it.  Together, one personal encounter at time, me can make our Springfield a happier place to be.  A place where people feel respected, included, and welcomed.  

If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, nominate them today!


“There is not one encounter with Reggie that is remarkable…and perhaps that IS what is remarkable.  Reggie is consistently ‘there’.

— Diane Newell

Spotlight on Our Members!

Getting to Know Brad Probst,
Ware Group General Agencies

Ware Group is experienced in designing plans and providing ongoing support for supplemental employee benefits.  Customized to each client with real, local, caring people to assist them, Ware Group provides each customer the care and focus they need.  Learn more as Brad tells us their story!

Getting to Lashonda Fitch

Director of Oak Ridge Cemetery

Getting to Know Michele Sommers

 Mosquito Joe

Getting to Know Doug Ryherd

Insurance Partners, Inc.

Getting to Know Andrew Paoni

Partner, Sikich

Welcome New Members

Join us in welcoming the newest members of CILCSA:  Lynn Saputo of Springfield Park District, Koch, Sylvia and Associates, Robert Ferriell of Capital Area Career Center, Jay Behrends of First Bankers Trust, Cory Taylor of Agility Communications & Tech, Rich Payne of Warren-Boynton State Bank, Brad Probst of Ware Group General Agencies, Adam Lockwood, Illinois Real Estate Title Center, Jeff Dillman of Masco Packing, OOT Box Media, Springfield Clinic, Deb Sarsany Team @ The Real Estate Group, Doug Ryherd of Insurance Partners, Inc., Joshua Walton of Ashley Furniture, Andrew Paoni of Sikich, Jarid Brown of United Way of Central IL, Agility Communications & Technology, Barcom Security, Country Financial, Mary Jo Davies, Next Steps Coaching, Springfield Sangamon Growth Alliance, and Synergy Homecare.  Thank you for becoming a part of our growing network!

Full Membership Roster


A Commitment to Service


A special thank you to Andrew Bartlett, OOT Box Media,
for putting these incredible videos together!

Central IL Customer Service Association

We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois).  We believe that together, we have a better chance of making a difference by leveraging and sharing each other’s experiences and successes to make Springfield the “Friendliest City”.



Both individual and corporate memberships are available


Professional Development

Quarterly professional development opportunities


Networking Opportunities

Monthly networking and idea sharing opportunities with fellow business professionals


Leadership Skills

Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position

“To the CILCSA Team, you ROCK!  You live and breathe GREAT customer service.  I was greeted by name today from almost every Board member.  That really impressed me and made me feel special.”

— Colleen Stone, Habitat for Humanity

Some of Our Past Events

Aaron Davis,
Author and Speaker

On Thursday, May 5, CILCSA was thrilled to present Author and Speaker Aaron Davis.  Aaron is a leading authority and expert on the importance of having a positive attitude and has shared his message with over a million people about how, "It's not WHAT you do; instead, it's HOW you do it!".

As a member of the 1994 National Championship Nebraska Football team and working with numerous corporations & organizations, he understands firsthand what it takes to perform like a champion & experience incredible results both personally & professionally by maintaining a positive attitude!

Aaron is not just a speaker “telling” other companies and individuals how to succeed. He’s a successful business owner; Consultant, and Peak Performance Coach & had roles in start-ups and corporate America. He’s received numerous awards and accolades, and he’s a proud University of Nebraska alumnus earning his degree in Psychology.

Aaron has spoken for some of the top companies and universities, including Farm Bureau, Walmart, ConAgra, USC, Penn State, Texas A & M, and many more!

Aaron delivered in a big way!  While CILCSA Members left this educational session feeling inspired and uplifted, it was a lot of fun too!  

With a ton of energy in his delivery, Aaron shared a positive message with numerous takeaways for members to share with others!

Do It Well. Make It Fun.

Speaker, humorist, and author of four books including, Do it Well. Make it Fun. The Key to Success in Life, Death, and Almost Everything in Between, Ron’s mission is to change the workplace culture so that organizations are more productive, and staff are more content. He was the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.  

ICONIC Framework

Calvin Stovall delivered his ICONIC Framework in a keynote presentation.  Coupled with his 25 years of experience delivering excellence in customer service and high energy, Calvin presented practical examples of businesses being ICONIC in how they deliver customer service.  

The Ten Cent Decision

Laurie Guest is a dynamic customer service keynote speaker, trainer and author.  She discussed customer service, staff development and improving customer engagement.  Laurie blended real-life examples, proven action steps, practical advice and takeaways in her engaging and entertaining keynote address! 

Panel of Experts

A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as our Panel of Experts.  The discussion, titled “What Keeps You Up at Night?”, covered everything from attracting and keeping good employees to providing good customer service with a lot of good business advice in between. 

Tailgate Party of the Year!

Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In.  Tailgates were transformed into parties complete with decorations, grills, food and beverages as CILCSA members brought their family and friends to celebrate at the Route 66 Drive In.

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.