Smile, You're in Springfield, Illinois!

Our mission:

to make Springfield the friendliest city in Illinois

Customer Service Week 2023

CILCSA Members…we appreciate you!

Keynote Speaker



OCTOBER 5, 2023  |  7:30 AM – 9:30 AM
Hope Church
3000 Lenhart Road, Springfield, IL

Jack Stahlmann:  The Don’t Flinch Guy

The Intangible It

Get ready to be blown away by Jack Stahlmann…the Don’t Flinch Guy!

The Intangible It, examines the “it” quality movie stars possess that you can’t quite put your finger on… or can you? By sharing humorous and humbling tales of his Tinseltown adventures, Jack breaks down the “it” factor that makes certain actors’ superstars and shares how you can use those lessons to go from a small player to a star in your profession. You will hear about:

The Gift: Learn to channel your inner-Clooney by making everyone you encounter feel like the most important person in the room.

The Shift: Instead of being afraid of change, learn how to make small adjustments to have a long-lasting Tom Hanks-ian career.

The Connect: Discover how you can become more memorable to others by wearing a Dolly Parton tee shirt. Yes, you read that right.

“What do people that have ‘it’ have?”  

-Jack Stahlmann

Get ready for a fun and energetic presentation with plenty of good takeaways!

Thanks for Coming to Our Early Morning Coffee Social!

June 21, 2023
Pease’s at Bunn Gourmet

It was a beautiful day for an early morning coffee social! A huge thank you to Pease’s at Bunn Gourmet for the coffee and assorted breakfast items.

“The better you are at surrounding yourself with people of high potential, the greater your chance for success.”

— John C. Maxwell, Author

Join us in celebrating our newest “WOW” Award Winners,
Eureka at Walmart and Jennifer at Springfield Clinic!

WOW Award Winner
Christine Goleman
Advanced Healthcare

Christine’s caring and compassion earned her this award. Most recently she worked tirelessly to provide transportation for a patient to see her husband in Hospice prior to his passing. “This is just one of the many examples of her selflessness, she is the epitome of what a Social Worker should be and the world needs more Christie’s in it!” 

-Jennifer Buhlig, Nominator

WOW Award Winner
Bernedette Wallace
South 6th St.

“Bernedette’s brilliant greeting of “Hey-Pretty Lady!” always sends her customers on their way to a good day! The line always seems slower and more lethargic when she’s not there. Her infectious personality is more potent than therapy or any bad weather.

People like her don’t happen in your life very often but she sends much of downtown Springfield off with a smile!”

-Dr. Colleen Moore, Nominator

As the saying goes, “people may not remember what you said or did, but they will remember how they made you feel”.

— Steve Miller in his nomination of Brad Hanson for the WOW Award

The deadline for this round of WOW Award
nominations is July 15, 2023.

What is the WOW Award?

The “WOW” Award, sponsored by 92.7 WMAY, is our opportunity to recognize those unsung heroes that lift our spirits and inspire us through their simple or extraordinary acts of kindness or superior customer service.  All nominations are presented to CILCSA’s Advisory Committee for a thorough review before a winning nomination is selected by vote.  Winners are recognized, typically at their workplace, with an award delivered personally by members of CILCSA’s Board of Directors.

By recognizing those who make a difference in our lives, we are challenged to think about how we can do the same for others.  It’s often not even what we do, but how we do it.  Together, one personal encounter at time, me can make our Springfield a happier place to be.  A place where people feel respected, included, and welcomed.

If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, nominate them today!



“Seems like such a simple, easy gesture, but if you saw everything he went through it was definitely a WOW moment.”

— Andrew Bartlett in his nomination of Steve Wade for the WOW Award

Spotlight on Our Members!

Getting to Know MASCO Packaging

with Jeff Dillman & Cress Maddox


MASCO Packaging is a local, family, female owned business focusing on all packing products, from tape to boxes and void fill, they have you covered.  Jeff and Cress share how their excellent team from back of house to sales work with incredible team effort to meet their customer needs, even in the face of supply chain shortages.  Organization, team work and constant communication keep them running at a high level.  Learn more as they tell their story.

Check out all the Member Spotlight Videos:

WOW Customer Experiences are about meaningful details, they are unique, and not part of a mechanical scripted process. They are unique gestures, not born out of rules or “best practices,” but as an expression of your company’s culture, its shared values, and ideals.

— Javier Munoz, Coach and Happiness Alchemist


A Commitment to Service


A special thank you to Andrew Bartlett, OOT Box Media,
for putting these incredible videos together!

Central IL Customer Service Association

We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois).  We believe that together, we have a better chance of making a difference by leveraging and sharing each other’s experiences and successes to make Springfield the “Friendliest City”.



Both individual and corporate memberships are available


Professional Development

Quarterly professional development opportunities


Networking Opportunities

Monthly networking and idea sharing opportunities with fellow business professionals


Leadership Skills

Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position

“To the CILCSA Team, you ROCK!  You live and breathe GREAT customer service.  I was greeted by name today from almost every Board member.  That really impressed me and made me feel special.”

— Colleen Stone, Habitat for Humanity

What Our Members Are Saying


I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.