Smile, You're in Springfield, Illinois!

Our mission:

to make Springfield the friendliest city in Illinois

CUSTOMER SERVICE WEEK 2020

Celebrating the Importance of Good Customer Service

What is Customer Service Week?

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.  In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.

Messages from Some of Your Favorite Speakers:

The “WOW” Award

The “WOW” Award is our opportunity to recognize those unsung heroes that lift our spirits and inspire us through their simple or extraordinary acts of kindness or superior customer service.

By recognizing those who make a difference in our lives, we are challenged to think about how we can do the same for others.  It’s often not even what we do, but how we do it.  Together, one personal encounter at time, me can make our Springfield a happier place to be.  A place where people feel respected, included, and welcomed.  A place full of hope and smiles. 

Getting to Know Our Members…

Each day of Customer Service Week we will spotlight a CILCSA Member.  Not only will you get to know a little bit more about their business, but you’ll get to hear about their customer service practices.

We encourage all CILCSA members to honor & celebrate Customer Service Week, so that together, we can make Springfield the friendliest in Illinois! 

 

A Commitment to Service

 

CILCSA's Net Promoter Score (NPS) per a February 2020 Survey of Existing Members

Central IL Customer Service Association

We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois).  We believe that together, we have a better chance of making a difference by leveraging and sharing each other's experiences and successes to make Springfield the "Friendliest City".

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Memberships

Both individual and corporate memberships are available

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Professional Development

Quarterly professional development opportunities

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Networking Opportunities

Monthly networking and idea sharing opportunities with fellow business professionals

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Leadership Skills

Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position

“To the CILCSA Team, you ROCK!  You live and breathe GREAT customer service.  I was greeted by name today from almost every Board member.  That really impressed me and made me feel special.”

— Colleen Stone

Upcoming Events

Spring Social

NETWORKING EVENT

Postponed due to COVID-19
Ace Sign Museum

Our social and networking events bring the 180+ CILCSA members, and their guests, together in one place.  This allows attendees to establish, or strengthen, mutually beneficial relationships with some of Springfield’s most respected and accomplished business people.  Plus…they’re just a lot of fun!

National Travel & Tourism Week - May 2020

EDUCATIONAL EVENT

Date and Location
Coming Soon

Stay tuned for more information!

Other Upcoming Events...

July 2020

5th Anniversary Celebration

Summer Social
Location TBA

September 2020

Tailgate Party

Social Event
Knights Action Park Drive-In

October 2020

National Customer Service Week

Educational Event
Dove Center at HSHS

Nov/Dec 2020

Panel Presentation

Educational Event
Location TBA

Some of Our Past Events

The Ten Cent Decision

Laurie Guest is a dynamic customer service keynote speaker, trainer and author.  She discussed customer service, staff development and improving customer engagement.  Laurie blended real-life examples, proven action steps, practical advice and takeaways in her engaging and entertaining keynote address! 

Panel of Experts

A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as our Panel of Experts.  The discussion, titled “What Keeps You Up at Night?”, covered everything from attracting and keeping good employees to providing good customer service with a lot of good business advice in between. 

Tailgate Party of the Year!

Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In.  Tailgates were transformed into parties complete with decorations, grills, food and beverages as CILCSA members brought their family and friends to celebrate at the Route 66 Drive In.

What Our Members Are Saying

 

I am always looking for ways to elevate the hospitality and guest experience my team provides.  CILCSA helps me do just that.

Brent Schwoerer

Engrained Brewery & Restaurant

Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning.  I love attending the functions organized because the speakers are always top notch with a very important message.  The networking opportunities through the social events are fun and extremely valuable.  I highly recommend every business or organization consider joining this association.

Colleen Stone

Habitat for Humanity Sangamon County

The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities.  I enjoy the local touch and love the mission and vision of service.  Keep up the good work!

Michael Thomas

Express Employment Professionals

CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!

Todd Bringuet

Ace Sign Co.