Smile, You're in Springfield, Illinois!Our mission:
to make Springfield the friendliest city in Illinois
What's to Come in 2021?
Celebrating Six Years of the Central Illinois Customer Service Association!
October 2, 2021
Knight's Action Park Drive-In
Cubs vs Cardinals
Tailgating at Knights Action Park Drive-In is a FAN-tastic way to watch the game outside on the big-screen while enjoying your favorite friends, food, and beverages. Bring your tailgating best to the Route 66 Drive-In!
October 7, 2021
Location & Time TBD
November 23, 2021
Illini Country Club
Toys for Tots Drive
“I enjoyed the meeting and more importantly, my new thoughts and ideas that were inspired that could be applied to my business.”
— Brian Moore, The Real Estate Group
The “WOW” Award
Join us in celebrating our newest “WOW” Award Winner, Jeanne Campbell, Administrator of Mill Creek Alzheimer’s Special Care Center!
Jeanne’s nominator, Amy Hood, remarked in her nomination, “Jeanne makes Springfield a happier place where people feel respected, included and welcomed.” She is the true spirit of the “WOW” Award! Congratulations Jeanne, Springfield is a better place because of YOU!
Stay tuned for our next nomination period opening soon!
“Jeanne makes Springfield a happier place where people feel respected, included, and welcomed. Jeanne is the administrator of Mill Creek, yet she made us feel like she had all the time in the world to visit, get to know us, get to know my mother, and listen.”
The “WOW” Award is our opportunity to recognize those unsung heroes that lift our spirits and inspire us through their simple or extraordinary acts of kindness or superior customer service.
By recognizing those who make a difference in our lives, we are challenged to think about how we can do the same for others. It’s often not even what we do, but how we do it. Together, one personal encounter at time, me can make our Springfield a happier place to be. A place where people feel respected, included, and welcomed. A place full of hope and smiles.
If you know a community member who deserves to be recognized for their extraordinary act of kindness or superior customer service, nominate them today!
Welcome New Members
Join us in welcoming the newest members of CILCSA: Rich Payne of Warren-Boynton State Bank, Marisa Vanhala, Brad Probst of Ware Group General Agencies, Adam Lockwood, Illinois Real Estate Title Center, Jeff Dillman of Masco Packing, OOT Box Media, Springfield Clinic, Deb Sarsany Team @ The Real Estate Group, Doug Ryherd of Insurance Partners, Inc., Joshua Walton of Ashley Furniture, Andrew Paoni of Sikich, Jarid Brown of United Way of Central IL, Agility Communications & Technology, Barcom Security, Country Financial, Mary Jo Davies, Next Steps Coaching, Springfield Sangamon Growth Alliance, and Synergy Homecare. Thank you for becoming a part of our growing network!
Spotlight on Our Members!
Getting to Know Kayla Edwards,
Express Employment Professionals
Getting to Know David Swihart
Coach, Speaker, and Leadership Trainer, Next Steps Coaching
Getting to Know Pamela Frazier
Owner, All in One
Getting to Know Marc Camp
Business Development Officer,
Getting to Know Taylor Spada
Client Care Manager,
A Commitment to Service
CILCSA's Net Promoter Score (NPS) per a February 2020 Survey of Existing Members
Central IL Customer Service Association
We are committed to improving service in our organizations, businesses and in Springfield, Illinois (Central Illinois). We believe that together, we have a better chance of making a difference by leveraging and sharing each other's experiences and successes to make Springfield the "Friendliest City".
Both individual and corporate memberships are available
Quarterly professional development opportunities
Monthly networking and idea sharing opportunities with fellow business professionals
Develop leadership skills through potential volunteer roles and exposure to concepts that may not be available in your current position
“To the CILCSA Team, you ROCK! You live and breathe GREAT customer service. I was greeted by name today from almost every Board member. That really impressed me and made me feel special.”
— Colleen Stone, Habitat for Humanity
Some of Our Past Events
2021 Kickoff Event
Calvin Stovall, ICONIC Presentations
Reviews of CILCSA's first in-person event...
"I absolutely felt safe. I thought it was very well put together. Great event and Calvin was great. He was really the right person for this event during this period of time. Our community needs a little energy infusion."
Jarid Brown, Director of Resource Development
United Way of Central Illinois
"I thought the speaker and event was good this morning. I was most thrilled to be back in that setting of people gathering! The speaker had a tough job of breaking the ice with people who haven’t been to an event in over a year and he did a great job."
Bank of Springfield
A special thank-you...
CILCSA was thrilled to present our first "in-person" session in over a year and we couldn't have been more excited! Andrew Bartlett of OOT Box Media filmed the event and created this wonderful video, which really captures the essence of a CILCSA event!
A special thank you to Andrew Bartlett, OOT Box Media,
for putting this incredible video together!
The Ten Cent Decision
Laurie Guest is a dynamic customer service keynote speaker, trainer and author. She discussed customer service, staff development and improving customer engagement. Laurie blended real-life examples, proven action steps, practical advice and takeaways in her engaging and entertaining keynote address!
Panel of Experts
A huge thank you goes out to Jim Britton, Chris Butler and Mike Pence for serving as our Panel of Experts. The discussion, titled “What Keeps You Up at Night?”, covered everything from attracting and keeping good employees to providing good customer service with a lot of good business advice in between.
Tailgate Party of the Year!
Tons of people turned out for a fun-filled tailgate party at the Route 66 Drive In. Tailgates were transformed into parties complete with decorations, grills, food and beverages as CILCSA members brought their family and friends to celebrate at the Route 66 Drive In.
What Our Members Are Saying
I am always looking for ways to elevate the hospitality and guest experience my team provides. CILCSA helps me do just that.
Habitat for Humanity of Sangamon County has been a member of the Customer Service Association from the beginning. I love attending the functions organized because the speakers are always top notch with a very important message. The networking opportunities through the social events are fun and extremely valuable. I highly recommend every business or organization consider joining this association.
The Central Illinois Customer Service Association adds value to the community with great content, insight and vast networking opportunities. I enjoy the local touch and love the mission and vision of service. Keep up the good work!
CILCSA rejuvenates the spirit of customer service and empowers greatness in the culture of its member organizations!